Shipping policy
Here at Kangaroo, we proudly offer worldwide shipping to serve our customers all over the world!
We proudly ship worldwide and have served over 100,000 customers across the globe. Every day, our fulfillment team packs and ships orders as quickly as possible.
Shipping Costs
• Standard Shipping: FREE on all orders
No code required. Shipping is automatically free at checkout.
• Priority Processing (Optional): $9.99
Includes expedited handling, priority in our fulfillment queue, and tracked + insured shipping for added peace of mind.
Shipping costs are clearly displayed at checkout to ensure full transparency.
Order Processing Time
We process orders within 1–2 business days before shipment.
You’ll receive a confirmation email or SMS as soon as your package is handed off to the carrier.
Estimated Shipping Times
United States: 4–10 business days after processing
International: 10–20 business days depending on destination and customs clearance
Total Delivery Time (Processing + Shipping)
United States:
5–12 business days total
(1–2 business days processing + 4–10 business days shipping)
International:
11–22 business days total
(1–2 business days processing + 10–20 business days shipping)
Tracking Your Order
Once your order is scanned in by the carrier, your tracking link will activate.
Tracking updates may take 24–48 hours to appear after the label is created.
Address Errors or Order Issues
If you entered the wrong address or notice an issue, please contact us immediately at support@shopkangaroo.co
We’ll do our best to help, but changes can’t be made once an order has shipped.
High-Demand Seasons
During peak times, processing may take slightly longer. Our team works daily to get your order out as fast as possible.
Thank you for choosing Kangaroo.
About Us
At Kangaroo, our mission is to make everyday comfort simple. We’re a health-focused lifestyle brand dedicated to creating practical solutions that make life easier for people who deal with daily discomfort, stress, or long hours on their feet. Our team researches, tests, and develops products designed to support your well-being at home, at work, and everywhere in between. We believe comfort should be accessible, reliable, and backed by real care.
Kangaroo began with a straightforward goal: build a trustworthy brand that puts customers first. Today we continue that promise by offering clear policies, responsive support, and products built to help improve daily life. If you ever need assistance or have questions, our customer care team is always here to help at support@shopkangaroo.co.
Contact Us - Store Info
Name: Kangaroo
Email Address: support@shopkangaroo.co
Store Number: 1-800-896-1503
Address: 5830 E 3rd St Ste #7000 16540 Casper, WY 82609